When I speak to Doctors and staff about their emergency preparedness I generally will receive one of two responses. The first is that THEY would never experience a medical emergency and the second is that they are close to an emergency response facility and therefore they don’t have anything to worry about. The average dental practice will experience four emergencies a year. That equates to 150,000 medical emergencies in dental practices each year. As the commander in chief of your office, have you considered your response? For the vast majority of dentists, the answer would be no. To adequately prepare your team, a simplistic approach is the best. Three actions steps that will provide you the most consistent preparation results involve your medical history, emergency drug kit and staff training. First, review your medical history and honestly ask yourself if you are able to receive accurate information from your patient. If the answer is no, consider customizing one. This can be easily accomplished, even with a “canned” form from your software. Second, reorganize your drug kit to include only the items you are qualified to use. Label each drug with its function and directions for use. Third, delegate specific roles to three key staff members and practice! You should also include the script for a 911 call as part of your training.
If you would like a program customized for your office, contact me. Implementation of state of the art training is not an arduous process! The investment of time required will be nominal in comparison to the peace of mind you’ll provide your staff..and ultimately your patients..